Refund and Return Policy
1. Overview
At Creditfrey, we stand behind the quality of our lanterns and strive to ensure that you are satisfied with your purchase. This Refund and Return Policy explains how you can return items and receive a refund.
2. Return Eligibility
To be eligible for a return, the lantern must be unused, in its original packaging, and returned within 30 days of purchase. Items that show signs of use, damage, or alteration will not be accepted for return or refund.
3. Return Process
To initiate a return, contact our customer support team at [email protected] with your order number and reason for the return. Once your return is approved, we will provide instructions for sending the item back. Customers are responsible for return shipping fees unless the item is defective or incorrect.
4. Refunds
Refunds will be processed after we receive and inspect the returned item. If the item meets the return criteria, we will issue a refund to your original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to a mistake on our part.
5. Exchanges
If your lantern is defective or you received the wrong item, we will gladly exchange it for the correct one. Contact us at [email protected], and we will cover the shipping costs for the replacement.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at [email protected] with a photo of the damage and your order details. We will arrange for a replacement or a full refund, including shipping charges.
7. Non-Returnable Items
Custom-made or personalized lanterns cannot be returned or refunded. Please ensure you review the product details thoroughly before placing an order for custom items.
8. Contact Us
Hotline: (956) 969-0588
AdDress: 1001 S Illinois Ave, Weslaco, TX 78596, USA
Email: [email protected]
